This Payment Policy governs all deposit and withdrawal transactions conducted by users of RocketPlay Casino. It outlines the procedures, conditions, and obligations associated with financial operations on our platform. These terms are binding upon registration and must be accepted by all players who wish to deposit, withdraw, or manage funds through the site. Players can find full access to account tools, transaction history, and payment settings by logging into their user profile at rocketplaycasino-online.com. We strongly encourage all users to read this policy in full before initiating any payment activity. It is each player’s responsibility to ensure that all actions taken comply with the conditions outlined below.
1. Accepted Payment Methods
RocketPlay Casino supports a wide range of secure payment methods, including but not limited to:
- Credit and debit cards (Visa, Mastercard).
- E-wallets (Skrill, Neteller, ecoPayz).
- Prepaid cards and vouchers.
- Bank transfers.
- Cryptocurrencies (where applicable).
Available methods may vary by country or region. All supported options will appear in the user’s cashier section based on geographic eligibility. The platform reserves the right to add, remove, or restrict payment methods at any time.
2. Currency and Limits
All financial operations are processed in the currency selected during registration. Once a currency is set, it cannot be changed. Conversion fees may apply if your bank or provider uses a different currency. RocketPlay Casino is not responsible for any loss resulting from conversion or fluctuation.
Minimum and maximum deposit or withdrawal limits apply. These thresholds are shown in the cashier section and may differ based on the chosen method. Players should always verify the active limits before submitting a transaction request.
3. Deposit Policy
Deposits must be made using a method registered in the account holder’s name. Third-party deposits are strictly prohibited. All funds deposited must originate from a legal source and may be subject to verification procedures in accordance with anti-money laundering (AML) regulations.
In most cases, deposits are processed instantly. However, processing times may vary depending on the provider. In rare cases, delays may occur due to verification checks or provider maintenance. RocketPlay Casino is not liable for delays caused by external institutions.
4. Withdrawal Policy
Withdrawals can only be made to methods previously used for deposits, where technically feasible. This is in accordance with international anti-fraud and AML protocols. If a payment method does not support withdrawals, alternative options may be offered.
All withdrawal requests are subject to internal review. Verification documents may be required before funds are released. These may include proof of identity, address, and payment ownership. Failure to provide requested documents within a reasonable time frame may result in the cancellation of the withdrawal request.
5. Processing Times
Standard withdrawal processing time is up to 48 business hours from the moment of request. This period may be extended if verification is required. Once approved, the funds are transferred according to the timeline of the selected payment method. E-wallets are usually instant or same-day, while bank transfers and cards may take 3 to 7 business days.
Weekends and public holidays are not counted toward processing times. Users are advised to check with their provider for any potential delays on their end.
6. Fees and Charges
RocketPlay Casino does not charge fees for deposits or withdrawals. However, third-party providers may apply transaction fees, which are beyond our control. We recommend checking with your payment processor or financial institution for any applicable charges before initiating a transaction.
If a user submits a withdrawal request without having wagered the deposited amount, the platform reserves the right to charge a processing fee or decline the withdrawal until wagering is met. This is in place to prevent fraudulent or irregular payment activity.
7. Identity Verification (KYC)
To ensure platform security and regulatory compliance, all users must complete Know Your Customer (KYC) verification upon request. This process helps protect against fraud, money laundering, and account misuse. Users may be asked to provide:
- Government-issued photo ID.
- Proof of address (utility bill, bank statement).
- Copy of the front and back of payment cards (with sensitive digits hidden).
Failure to complete KYC within the required timeframe may result in account restrictions, cancellation of pending withdrawals, or permanent account suspension.
8. Fraud Prevention
All payment activity is monitored to detect suspicious behavior. This includes multiple accounts, abnormal deposit patterns, or payment reversals. If fraudulent behavior is suspected, the user’s account may be frozen during the investigation. Any attempt to use stolen cards, unauthorized bank accounts, or false identity information will result in permanent account closure.
RocketPlay Casino cooperates with legal authorities and payment processors to report serious violations. Funds obtained through fraudulent activity will be confiscated and may not be recovered.
9. Bonus Funds and Withdrawals
If a user has an active bonus, withdrawals may be restricted until all bonus wagering conditions are met. Bonus funds and associated winnings remain locked until these conditions are satisfied. Attempting to withdraw before completion of wagering may result in the forfeiture of the bonus and any winnings.
All bonus-related terms are defined in the Bonus Terms and Conditions. Users are encouraged to review those terms separately before making a withdrawal request.
10. Inactive Accounts and Dormancy
If an account remains inactive for more than 12 consecutive months, it will be marked as dormant. Any remaining real money balance may be subject to a monthly administrative fee, as outlined in the general Terms and Conditions. Users will be notified via email prior to any deductions and may reactivate the account by logging in and performing a transaction.
Funds in dormant accounts may be returned upon request, subject to verification. Accounts inactive for 60 months or more may be closed permanently, in accordance with jurisdictional guidelines.
11. Dispute Resolution
If a user believes a transaction was processed incorrectly or unfairly rejected, they are encouraged to contact support within 14 days of the transaction. The support team will review the issue and may request supporting documentation. In some cases, payment processors may be contacted for additional verification.
Final decisions regarding disputes rest with the platform, but every case is reviewed with attention to fairness, user rights, and platform integrity.
Contact Information
For payment-related questions, complaints, or assistance with deposits or withdrawals, users can contact our support team using the following methods:
- By email: [email protected]
- By visiting this page on our website: https://rocketplaycasino-online.com/contact-us/
All communication will be handled discreetly and professionally. RocketPlay Casino is committed to maintaining a secure, transparent, and efficient payment environment for all users. We continuously review and improve our payment infrastructure to align with global standards and user expectations. By using the payment services offered on this platform, you agree to comply with this Payment Policy in full.
